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Useful articles and guides for Comnet services. Learn more about our services and how to use them.

My Internet Connection Disconnects Frequently

Category: Home/Business Internet

Your internet connection frequently dropping can be caused by various reasons. Here are steps to troubleshoot and solve this issue:

1. Check Your Modem: Inspect the modem or router, which is the foundation of your internet connection. Ensure the modem lights are normal. Check for any warning lights indicating connection issues.

2. Inspect Connection Cables: Ensure the Ethernet cable between the modem and computer or the connection between the modem and wall socket is secure. It's important that cables are not loose or damaged.

3. Poor internet line values can cause dropout issues. This is often associated with weak signal quality or intermittent connections. There might be an issue with the modem or router settings, or external factors (e.g., adverse weather conditions or physical obstructions) may affect signal strength. Additionally, damaged cables or connections can cause dropout issues.

4. Check Wi-Fi Signal Strength: If using a wireless connection, check the Wi-Fi signal strength. Walls or other obstacles between your modem and computer can weaken the signal. Moving the modem and computer closer can improve signal strength.

5. Restart the Modem: Sometimes, restarting the modem or router can resolve connection issues. If your modem has a power button, use it to turn off and then turn on the modem.

6. Factory Reset: If everything else fails, try resetting your modem to factory settings and set it up again from scratch.

7. Check for Hardware Updates: Ensure the network card drivers on your computer are up to date. In some cases, outdated or incompatible drivers can cause connection problems.

8. Compare with Other Devices: If other devices (another computer, smartphone, tablet, etc.) experience the same issue, the problem is likely with the modem or network connection. However, if it's only happening on a specific device, the issue is likely with that device itself.

9. Seek Professional Help: If the issue persists after trying the above steps, you may need to seek technical support from your internet service provider or a computer technician.

Some of these steps may resolve the issue or at least help you identify the source of the problem.