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Useful articles and guides for Comnet services. Learn more about our services and how to use them.

Home/Business Internet

What Can I Do If My Internet Is Slow?

You can try several steps to deal with slow internet speed:

1. Try Wired Connection: If possible, connect your computer or other devices directly to the modem or router with an Ethernet cable to prevent signal losses that Wi-Fi can cause. Ethernet cables provide a direct connection to your device, offering a more stable connection. Wi-Fi, on the other hand, may offer less stability compared to Ethernet due to signal interference from various obstacles. Wi-Fi signals are more susceptible to environmental factors (walls, other electronic devices, metal objects, etc.), whereas an Ethernet cable provides a direct connection unaffected by environmental factors.

2. Reduce Nearby Obstacles: Try to minimize obstacles between your modem or router. Placing the modem or router in a high and open area can increase signal strength. Ensure there are no other electronic devices near your router, such as a television. Note that Wi-Fi performance in an area with obstacles like curtains, concrete, tiles, glass, and doors may be weak.

3. Use the 5 GHz Wi-Fi Network: We recommend using the 5 GHz Wi-Fi network instead of the 2.4 GHz Wi-Fi network. The main difference between the two bands is coverage area and data speed. The 2.4 GHz frequency band provides a wider coverage area (signal range or broader signal coverage) but at lower data speeds. The 5 GHz band offers less coverage area than the 2.4 GHz band but provides higher data speeds.

4. Restart the Modem: Unplug your modem and wait for a few minutes, then plug it back in. This process resets the modem's cache and can greatly resolve connection issues.

5. Check Your Internet Speed: We recommend performing speed tests on different servers every 30 minutes using a Speed Test website or application.

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